Meet Your Hosts

Owen Moon has over two decades of experience in automotive marketing.  As CEO of Dealer Stream, he's helping to revolutionize how dealerships use streaming advertising to effectively reach Sales, Service, and Vehicle Acquisition customers via Connected Television (CTV), Online Video, and Streaming Audio.  Previously, Moon co-founded FIXED OPS DIGITAL, an online service marketing company that helped dealerships boost service revenue through a better customer website experience.  The Company was acquired by TradePending in 2023 where Moon served as Director of Service Sales until he left in 2024.

Moon also serves on the Advisory Board for Bowtie Solutions, an outsourced BDC company focused on helping dealerships fixed operations departments enhance growth through strategic customer outreach programs.

Moon is a sought-after speaker, podcast guest and writer who also enjoys golfing, traveling, and spending time with his family, including 2 beautiful grandchildren.   

 Devin Daly is an accomplished technology executive and keynote speaker. He is
the CEO and Co-Founder of Impel, the global leader in operational AI technology
and customer lifecycle management applications for the automotive and specialty
vehicle industries. Before founding Impel, Devin was focused on helping large
Fashion and eCommerce brands like Louis Vuitton and Converse leverage
interactive merchandising capabilities to optimize their business performance.
Devin started his career in technology investment banking and private equity.
Today, Devin's experience working with thousands of auto and specialty retailers,
OEMs, resellers, and online marketplaces across more than 50 countries has
provided him with unique insight into the challenges facing the industry and the
advanced AI, technology, and operational capabilities needed to succeed. 

  I’m a results-driven executive with a flair for turning data into dollars and forging game-changing partnerships in the automotive industry. Currently, I’m rocking the role of Director of Strategic Partnerships at Spectrum Reach, where I’ve had the pleasure of identifying gaps in our advertising tactics and building strategic partnerships that have positioned us as the first media organization accepted into OEM digital certified programs. The result? A jaw-dropping $45M in incremental revenue over just three years. Not too shabby, right?

I’m all about leveraging cutting-edge MarTech platforms and data-driven solutions to help automotive dealers and OEMs connect their advertising efforts like never before. My approach has made communication across tiers smoother than a well-oiled machine—leading to campaigns that are not just effective but also agile and efficient. Oh, and I’ve played a part in driving a whopping $400M in annual revenue. Talk about a high-speed chase!

Before I took on this role, I was an Automotive Sales Manager, where I designed strategic go-to-market solutions that turned dealers and agencies into partners in crime (the good kind, of course!). My knack for building relationships and developing killer sales processes helped us thrive in competitive markets.

I’ve been dubbed "Plug and Play" for my ability to adapt and deliver results in any situation. And let’s not forget my time as a Sergeant in the United States Army—I learned a thing or two about teamwork, discipline, and effective communication there!

I’m passionate about using my skills in strategic partnerships and revenue generation to keep pushing the envelope in automotive advertising. If you’re up for some collaboration or just want to chat about the latest trends in the industry, let’s connect! 

 Cassie Broemmer is the Chief Revenue Officer for Car Wars. She is responsible for driving revenue growth through strong partnerships with our dealer clients and partners, leveraging both the Car Wars Consulting and Sales teams. Cassie ran the Marketing and CRM divisions for Van Tuyl Group, the nation's largest privately held automotive group, for 11 years. She then led the marketing efforts to rebrand the group to Berkshire Hathaway Automotive when it was acquired in 2015. With twenty-two years in the automotive industry, she served as a district sales manager with AutoTrader.com and held positions as a regional sales manager, national sales trainer, national accounts director, and director of CRM sales at Who's Calling, Inc. 

Say hello to Fadi Aoude, a visionary in the tech and business realms, with over a quarter-century of trailblazing experience in digital transformation and innovation. Combining creativity with strategic brilliance, Fadi has been the driving force behind transformative initiatives and the architect of revolutionary business strategies.

As a pivotal leader at FordDirect, Fadi played an integral role in establishing cutting-edge technology and operations departments while crafting strategies that significantly enhanced the company's industry presence and revenue growth. At Unite Digital, he is a founding partner who has been instrumental in shaping the company’s products and technology vision, launching major programs, and fine-tuning digital marketing strategies.

Fadi’s illustrious career is marked by dynamic success and visionary leadership. He is a founder with a unique flair, an architect of advanced enterprise solutions, and a trailblazer for emerging technologies. Known for optimizing solutions and fostering team synergies, Fadi knows how to make things happen and elevates brands to unprecedented heights. Fueled by a passion for data-driven strategies, he excels at building high-performance teams and cultivating a culture of excellence, leveraging technology to surmount business challenges and fostering environments that recognize top talent, enhance productivity, and achieve organizational success.

Always on the path of learning and adapting, Fadi holds certifications in cybersecurity and business coaching. His corporate endeavors have earned him prestigious accolades, including Crain's Detroit Business and American Dreamers Awards, underscoring his commitment to advancing business innovation and excellence.

At the age of 17 Tim started selling cars at Jake Sweeney Hyundai in Florence Kentucky. What he thought was a summer job turned in to a lifelong passion for the Automotive space. For the next 23 years Tim had the privilege of sitting in nearly every chair in the dealership.

In 2013, while at Hennessy Lexus, Tim began collaborating with a few software veterans. Tim was passionate on revolutionizing the way dealers and consumers would communicate and transact.

CarNow was the first company in any vertical to allow rich content, such as video, brochures, comparisons, etc. in a chat experience.  

Observing how his salespeople and more importantly the consumers reacted to the rich environment Tim knew they were onto something.

In December 2014, with a sales team of one, and zero paying dealers!

Tim started knocking on doors, from dealership to dealership.

Fast forward just over 10 years later.   

- 23 OEM Certifications (approved by many others) - - - 41 Tier 3 Programs - - - 4 Tier 1 Integrations - - - #1 in market share for many programs - now approaching 6000 dealers using at least one CarNow

Product.

 Tim also continues to give back with his podcast “TimTalks” Leadership and Beyond! Interviewing the best operators and influencers in the Automotive space. 

Carol Marshall, COO

With over 25 years of experience in automotive, Carol Marshall has made a career out of turning teams into high-performing powerhouses. From the showroom floor to national leadership roles, she’s built high-performing teams of all sizes—aligning goals, sparking engagement, and driving real results. Known for her clear-eyed leadership and ability to turn vision into action, Carol is also a highly-rated NADA speaker and industry voice, frequently sharing insights that elevate both the customer and employee experience.

"Gino Cipperoni, Chief Revenue Officer at Dealer eProcess has been in the automotive website/technology business for over 10 years. He has extensive experience in identifying opportunities within various markets to help dealerships drive sales, profitability, and growth. Furthermore, Gino’s gift for analyzing data, coupled with his deep knowledge of the customer journey, is integral to the success of dealer clients as well as the Dealer eProcess team. He is a regular speaker at industry events and a frequent contributor to many industry blogs and publications due to his unique take on digital marketing and no-nonsense presentation style. Gino is an avid reader, amateur guitar player, and lifelong Chicago Bears fan. He can be reached at gino@dealereprocess.com."

Shannon Robertson, a Lifetime Master Certified Professional in Financial Services, is the Executive Director at the Association of Finance & Insurance Professionals (AFIP). In a little over six years at AFIP, Shannon has been instrumental in streamlining operational structures and processes. He’s always looking for innovative ways AFIP can support its members, agents and dealers.

A natural trainer, Shannon also conducts AFIP certification boot camps. Many of his ideas for service enhancements, such as a visual tool that makes training even more accessible to boot camp attendees, come from feedback in the field.

Before joining AFIP, Shannon gained 13 years of experience in financial services at Fidelity Investments. When he left Fidelity, he was a managing director overseeing an $800 million book of business representing 52 clients.

After his time at Fidelity Investments, Shannon gained automotive experience working for D&M Leasing, as a leasing consultant. Earlier in his career, he worked at AFIP as the member benefits coordinator and office manager – while also providing customer service support.

Andy Pavich

Vice President of Sales, PermaPlate

Andy joined the PermaPlate team in 2005, bringing with him valuable, first-hand experience in automotive retail. Prior to his tenure at PermaPlate, he worked as a sales representative for a major automotive retailer in Arizona, where he developed a deep understanding of dealership operations and customer needs.

Andy’s in-depth knowledge of dealership processes, coupled with his exceptional training and communication skills, has played a vital role in expanding key markets and supporting the success of PermaPlate’s national accounts and agent network. His commitment to excellence and service has made him a trusted partner to dealerships across the country.

Alex Velandia graduated from the University of Central Florida with a BFA in graphic design and as a top-ten national collegiate speed rock climber. The next 10 years were spent in the field of design for multiple industries, both B2B and B2C. He joined TradePending in 2020 as the marketing team's first marketing hire behind the CMO. This role involved wearing many hats, including design, marketing, and project management, daily. He calls Denton, Texas, home - a suburb just north of Dallas where his wife and two dogs reside. All while continuing to pursue his MBA at the University of North Texas to aid in his career growth. 

Carmen Torres is the Chief Revenue Officer at Smart AutoCare, a leading provider of F&I products and reinsurance solutions for automotive dealerships across the United States. With more than 20 years of experience in the F&I and third-party administration space, Carmen has built a distinguished career around helping dealers maximize profitability through data-driven strategy, operational oversight, and long-term financial planning.
Carmen is widely recognized for her deep expertise in reinsurance structures, including CFCs, Super CFCs, and DOWCs, and for her ability to guide dealer principals through complex decisions around platform selection, loss ratio management, and rebalancing business structures. Her leadership approach combines disciplined oversight with a strong emphasis on relationship-building, making her a trusted advisor to dealers, agents, and industry partners alike.
Prior to her role at Smart AutoCare, Carmen held key leadership positions where she consistently delivered results by aligning product performance, sales execution, and claims management with profitability goals. Her work has directly contributed to the long-term success of dealer clients nationwide.

With more than 35 years of experience, Ken is recognized as an expert in the credit, compliance and fraud detection and prevention for automotive, powersports, RV and Marine dealerships across the US.

Ken has served as managing director at 700Credit for nearly 20 years and is responsible for leading the organization in becoming the largest, most trusted provider of these platforms and services, with over 21,000 dealerships and 260+ affiliate partners today.

Kerri Wise is Chief Marketing Officer at Lotlinx, the automotive industry leader in VIN-specific data solutions for inventory risk management. Her career spans over 25 years in automotive and tech, previously holding leadership roles at AutoFi, TrueCar, Edmunds, and J.D. Power. 

She is an influential thought leader, speaker, and changemaker and in 2020 was honored by Automotive News as one of the Top 100 Leading Women in North America. In that same year, she co-founded Women of Color Automotive Network (WOCAN), a member-based non-profit organization that seeks to attract, connect and empower women of color in the automotive industry.

Noah has been connecting businesses with technology that helps do more and make more for over 17 years. His current focus is helping dealerships thrive with electric vehicles. Merchandising, acquisition, F&I, Service - it all needs to be "electrified". And he's building Lyteflo to do just that. Not for nothing, but Noah thinks it's weird to write this bio about himself in the 3rd person. He's very excited to talk about dealer challenges with EVs and help you make money from the inventory you have! 

 Heidi McMillen is a respected leader in auto finance and technology, currently serving as Chief Revenue Officer at OttoMoto. With over a decade of experience, she brings expertise in credit underwriting, dealer relationship management, and AI-driven lending innovation. McMillen began her career in 2013 with General Motors Financial’s AmeriCredit division and later held key roles at Fifth Third Bank, Capital One, and iLending, developing a unique dual perspective from both lender and dealer viewpoints. Most recently, she served at DotData, leveraging statistical AI to modernize decisioning models for financial institutions. 

Joey Namou is a dynamic Detroit-based entrepreneur and founder of Woodward Sports Network, launched in 2020 after a 9-year run as an iHeartRadio broadcaster. His ventures include Print House Detroit producing over $2.1M in custom merchandise annually, owning Primealete Nutrition—Detroit’s go-to healthy meal prep service—and consulting for RHB Laboratories in the medical space. A relentless innovator, Joey brings energy, creativity, and a passion for building brands wherever he goes. 

 Ashleigh Norton

Vice President of Marketing, BLiNK AI

Overview
Ashleigh Norton is a seasoned marketing leader serving as the Vice President of Marketing at BLiNK AI, a pioneering AI-powered platform designed to transform automotive fixed-ops (service and repair operations). She joined the company in December 2024 and her official appointment was publicly announced on January 15, 2025.

Professional Background & Expertise
Prior to her current role, Ashleigh held the title of Marketing Director at Proactive Dealer Solutions, where she notably led teams in launching innovative products and achieving strong market traction. A veteran of the automotive and marine retail sectors, she brings over a decade of experience strategically advancing branding, growth initiatives, and customer engagement

Role at BLiNK AI
At BLiNK AI, Ashleigh is driving a strategic expansion of the company’s brand presence. Her responsibilities center on:

• Elevating BLiNK AI’s visibility in the competitive automotive tech landscape.
• Strengthening partnerships with dealer groups and OEMs across North America.
• Overseeing marketing initiatives that position AI-driven solutions as integrated alternatives to outdated, standalone tools.

CEO Dave Perry emphasized the significance of her appointment, noting that her marketing acumen arrives at a “pivotal moment,” poised to accelerate the company’s mission and industry reach.

Outlook & Vision
Ashleigh’s vision centers around redefining how dealerships engage with customers and streamline operations through AI-enhanced scheduling, automation, and engagement—moving beyond fragmented toolkits to unified, intelligent platforms. Her leadership aligns with BLiNK AI’s trajectory toward broader adoption and transformation of fixed-ops workflows.